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How It Works

How the LifeFone Emergency Response Service Works

Summon Help

Press the personal help button on your pendant, wristband or wall-mounted help button. A
signal is sent to a small base unit in your home, and then to the LifeFone monitoring station.

LifeFone’s “On The Go” Service includes a small mobile device that provides GPS (Global
Positioning System) services to locate you in case of an emergency away from home. When
you press your help button, the mobile device contacts the LifeFone monitoring station, and
notifies LifeFone of your location.

LifeFone’s Fall Detection Service includes a pendant which can summon help for you
automatically in case of a fall. The Fall Detection Pendant will connect to either the LifeFone
base unit or mobile device, which will contact the LifeFone monitoring station for you.

Get Started
Immediate Assistance

Your personal Emergency Care Instructions are
displayed to the LifeFone Care Agent, who summons
help for you. LifeFone will stay in contact until the
medical emergency is over

Get Started
Help Comes to You

LifeFone dispatches your local EMS or a loved one,
depending on your situation and personal preferences.
We notify your designated family, friends and physicians
according to your Emergency Care Instructions.

Get Started

LifeFone Medical Alert Service Features

The LifeFone medical alert service provides a life line to security and offers independence for you and your family. The medical alert system is a step toward preserving your lifestyle without sacrificing safety. LifeFone’s medical alert also provides the quickest response times and most personalized response plan, helping to insure the best outcome in a medical emergency.

Personalized Emergency Care Instructions

Our unique Emergency Care Instructions allow subscribers
and their family members to customize our response to fit
their specific needs. Your LifeFone Care Agent will help you
design the right plan for your needs and as your situation
changes so will your Emergency Care Instructions.

LifeFone Moves With You

The LifeFone system can easily move from one location
to another, whether you relocate for a week or a season.
A simple call to our emergency response center is all it
takes to reactivate your system in your new location.

Medical Alarm Technology

LifeFone's high-tech two-way voice base unit
allows you to activate the system anywhere in
your home up to 1,300 feet from the base unit

Nationwide 4G LTE Cellular Coverage

Works with our cell phone service, not yours.
You don't need any type of phone service in your home
to have this emergency response service protection.
Uses our AT&T service plan: View Coverage

100% Lifetime Warranty

Every LifeFone unit is backed by our
warranty and your LifeFone equipment
will be quickly replaced at no charge

Waterproof Help Button

LifeFone's small, lightweight help button is easy
to use, and is monitored by the LifeFone
Response Center 24 hours a day. The simple help
button can be worn as a necklace or wristband,
and there are never any batteries to change

LifeFone's professional Emergency Care Agents are on call 24 hours a day, 365 days a year -- reducing concerns about personal safety and helping to ensure early intervention and allow seniors to remain independent in their own homes. We provide caring service, security, and peace of mind to seniors, their families and caregivers throughout the United States.

Using the latest in Personal Medical Alert and information technology, along with a personalized response, the LifeFone medical alert service has provided the best outcomes in emergency situations for you since 1976. As a result, the LifeFone medical alert has earned the recommendation of hospitals, area agencies on aging, home health care providers, and geriatric care managers as an integral part of a customer's overall care program.

As soon as the personal medical alarm button is pressed, an instant connection is made to caring and compassionate, trained Emergency Care Agents based in the U.S. Faster response times help to ensure the safest and best possible treatment for a fall, medical emergency or other safety concern. Our Care Agents review each emergency care plan to ensure we follow your wishes. Whether you need immediate medical help or just some assistance from a neighbor, LifeFone is there when you need it.

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LifeFone Protection Plan

The LifeFone Protection Plan provides you expedited equipment repair and replacement for only $5 per month, giving you additional peace of mind.

While you are enrolled in this plan we will replace 1 base unit and 2 help buttons during any 12 month period for any of the following reasons:

Sign up today! Protection Plan payments are added to your monthly statement for easy bill pay.