LifeFone Caregiver Tools
Having an emergency response service ensures that you or a loved one can get needed help in an emergency. LifeFone can also help you with some of the more routine but important aspects of daily living to ensure your well-being. We offer additional care tools such as check-in services, location services, system status alerts, and subscriber location service for those who subscribe to our on-the-go systems.
Daily Check-in Call:
We make daily outbound calls to the subscriber.
Caregiver Location Service:
Approved caregivers can easily locate their loved one.
Caregiver Mobile App for VIPx:
Provides helpful subscriber information to caregivers at a glance.
Activity Assurance:
Subscribers check in with us daily using their base unit.
These services are described below.
If you would like more information, feel free to call us at 1-800-331-9198
LifeFone Caregiver Tools
LifeFone Daily Check-in Call
With the daily reminder service, LifeFone care agents will make a daily outbound call to the subscriber. You customize the calls to fit your needs. We can call simply to find out if the subscriber is ok or any type of reminder you would like. Each day, the subscriber will hear the warm, friendly voice of a customer care agent who knows him or her by name and is concerned with that subscriber’s well being.
Who is eligible? All LifeFone subscribers who request this service are eligible to receive a daily reminder or check-in call, regardless of which LifeFone service or system you are using.
Cost – $19/month for LifeFone subscribers. This is in addition to the cost of your LifeFone emergency response service.
How does it work? The subscriber can preselect time of day and type of call the subscriber would like to receive (e.g. a check-in call or something else). If the subscriber will be away during the scheduled call time, please notify LifeFone beforehand and we will not call during that time.
We recommend separate emergency care instructions specifically for this service. Not answering a daily call may not necessarily mean that the subscriber is having an emergency; it may mean that he or she is not at home and forgot to let us know. For this reason, before we send emergency responders to the home, it often makes sense to call a family member who may know whether or not the subscriber is home. Accordingly, we ask for your specific emergency care instructions with respect to this check-in service.
We recommend a lock box for this service. It will enable a responder who needs to enter the home without damaging the home to gain entry. We can provide you with a lock box to securely store the key to the subscriber’s home. You choose a four-digit code that we will program on your lock box. We provide this code to emergency responders, avoiding the responder to forcibly enter and cause damage to the subscriber’s home. View our lock boxes.
These services are described below.
If you would like more information, feel free to call us at 1-800-331-9198
LifeFone Location Service for Caregivers
LifeFone’s On-The-Go mobile systems have the ability to locate a subscriber as needed using advanced location technology with WiFi & GPS. This is a feature that can be hugely helpful if and when you need to locate a loved one whom you can’t reach otherwise. LifeFone has two options available depending on the device selected.
Safe Watch Active® & VIP Active® each allow approved responders to access your device’s GPS location using text messaging services with the Optional Location Service feature.
Location Request
Simple to use. No App required.
Text to Locate LifeFone’s Safe Watch Active® or VIP Active® with Text Messaging.
Approved Caregivers can find their loved ones using Text Messages, offering peace of mind.
- Text find locator name to 1-855-999-3224 from a phone registered on your account.
- “Find” can be uppercase or lowercase. The locator name is the subscriber’s first name.
- The system will send a text message with the location of the LifeFone Safe Watch Active® or VIP Active®.
If you wish to add new contacts, or edit the contacts on your list, please contact LifeFone at 1-800-940-0262.
Who is eligible? LifeFone’s optional location service is available to LifeFone subscribers who use our At-Home & On-The-Go Safe Watch Active® and VIP Active®.
Cost — Optional Location Service is available at no additional cost for subscribers using the Safe Watch Active® or VIP Active®.
Caregiver Mobile App
LifeFone’s VIPx® is available with an optional caregiver app which allows approved users to locate the subscriber through the app. The optional caregiver app is available for $8.00 per month and includes additional features such as step tracking, button press history, first motion of the day monitoring, device battery level notifications, Virtual Boundary Alerts, and the ability to manually ring the device.
Shop the VIPx®View the Current Location
Locate the device on demand
Track Steps for Today
Set a daily step goal & view 7-Day step history
Check First Motion of the Day
Set a target first motion time & view 7-Day history
Manually Ring the Device
Help find misplaced units
View Button Press History
Receive app notifications for
button presses and more
Check Device Battery Level
Receive app notifications for low
battery & power off
Virtual Boundaries
Caregivers can set up Virtual Boundaries and be alerted when a Subscriber leaves or enters these areas.
Who is eligible? Subscribers who use our At-Home and On-The-Go VIPx® can download our Optional Caregiver App to access all of the available features.
Cost — Subscribers who have our VIPx®, can purchase the Optional Caregiver App for an additional $8 per month.
If you would like more information, feel free to call us at 1-800-331-9198
LifeFone Activity Assurance
LifeFone’s Activity Assurance Service enables subscribers to check-in with an emergency care agent in our call center each day. By simply pressing a button on their base unit, the subscriber lets us know whether they are at home and ok by responding to this daily reminder notification. This service is available with our At Home Landline and At Home Cellular Systems Only.
Who is eligible? Subscribers to LifeFone’s At Home Landline or Cellular Emergency Response Service.
Cost — $6/month.
This is in addition to the cost of the At Home Landline or Cellular Emergency Response Service.
How it works: Each day at a set time (you set the time), the base unit generates a beeping tone. The subscriber can stop the beeping tone simply by pressing a button on the console, assuring LifeFone (and the subscriber’s loved ones) that the subscriber is at home and responding. If the subscriber does not respond to the reminder within 15 minutes, an alarm is sent to our alarm center and received by a customer care agent who will then place an outbound call to the home to check on the subscriber. If the subscriber does not answer the phone, we then follow his or her emergency care instructions.
We recommend separate emergency care instructions specifically for this service. Not responding to the activity reminder may not necessarily mean that the subscriber is having an emergency; it may mean that he or she is not at home and forgot to let us know. For this reason, before we send emergency responders to the home, it often makes sense to call a family member who may know whether or not the subscriber is home. Accordingly, we ask for you to provide us with specific emergency care instructions with respect to this check-in service.
The subscriber pre-selects the time of day for reminder. If the subscriber will not be home on a particular day at the time of the daily reminder, or if the subscriber will be away for a 24-hour period or longer, you must notify LifeFone so that we will know not to expect a daily notification during that period.
We recommend a lock box for this service. It will enable a responder who needs to enter the home without damaging the home to gain entry. We can provide you with a lock box to securely store the key to the subscriber’s home. You choose a four-digit code that we will program on your lock box. We provide this code to emergency responders, avoiding the responder to forcibly enter and cause damage to the subscriber’s home. View our lock boxes.
If you would like more information, feel free to call us at 1-800-331-9198